Road closureUpdated 18 min ago
Water serviceNormal operations
Websites for public service
Websites people can use. Systems staff can manage.
We design and support accessible websites for towns, nonprofits, and growing organizations. People can find the permit, meeting packet, donation form, alert, or staff contact they came for.
✓Plain-language content
✓Accessible interaction
✓Fast, resilient pages
✓Support after launch
Who we serve
Different organizations. Many of the same website problems.
We organize each site around what visitors are trying to do and what staff need to publish, approve, and maintain.
01 / Municipalities
Make public services easier to reach.
Resident-first websites for local government, authorities, districts, and public agencies.
Municipal solutions 02 / NonprofitsHelp people understand the mission and take the next step.
Program, fundraising, volunteer, and impact pages that work together instead of competing for attention.
Nonprofit solutions 03 / Growing organizationsLook established and stay easy to update.
A credible website, a manageable publishing process, and reliable help when the organization changes.
Explore servicesWhat we do
Strategy, design, development, and support under one roof.
We can help with one stubborn problem or take responsibility for the whole website, from the first content audit through post-launch support.
Strategy & information architecture
Make navigation match the questions people ask, not the way the organization is structured.
See service detailsAccessible UX & visual design
Make every page easy to scan, use by keyboard, and read on a phone or at high zoom.
See service detailsDevelopment & integrations
Build a fast, maintainable site and connect the forms, calendars, payments, and alerts people rely on.
See service detailsContent & document migration
Decide what to keep, rewrite, merge, archive, or retire before migration begins.
See service detailsFeatured concept
A town website organized around resident tasks.
Northfield is a fictional municipality we use to show how meetings, alerts, permits, payments, records, and community information can share one predictable structure.
- Task-based navigation
- Accessible service pathways
- Simple staff publishing
- Emergency-ready notices
How we work
You always know what happens next.
Each phase ends with something concrete to review, a named decision-maker, and a short list of open questions.
- 01
Discover
Interview the people closest to the work, review the current site, and write down the goals, constraints, and risks.
- 02
Structure
Agree on priority tasks, navigation, page types, content ownership, and the delivery plan.
- 03
Design
Review wireframes and responsive components with real content before the build is far along.
- 04
Build
Develop the site, connect required services, migrate approved content, and document the setup.
Founder involved
The people you meet stay responsible for the work.
A founder stays involved from the first conversation through launch and support. You get direct answers from the people doing the work.
Co-Founder & Technical Director
Eddy Elkhashab
Technology · Delivery · Operations
Co-Founder & Strategy Director
Nicholas Brooks
Strategy · Product · Client experience
Before we begin
Questions worth answering before anyone signs a contract.
These are the three things we are asked most often at the start of a project.
Do we need a finished scope?+
No. Send the current website, the problems people report, and any deadline you already know about. We can help turn that into a scope.
Can the work be phased?+
Yes. We can begin with an assessment, one priority service, accessibility repairs, or a content plan before taking on a full redesign.
What happens after launch?+
Townline can handle hosting coordination, monitoring, updates, accessibility checkups, content help, and a planned improvement list.
Start a conversation