Visitors struggle to scan pages, recognize actions, or understand what happens next.
Service 02
Accessible UX & visual design
Make every page easy to scan, use by keyboard, and read on a phone or at high zoom.
What we see
Problems we usually find.
We design responsive components, templates, forms, and service paths with WCAG 2.2 Level AA criteria built into the review process.
Layouts break down on mobile, at high zoom, or when real content is longer than a mockup.
Accessibility is treated as a late checklist instead of part of interaction design.
Inconsistent page patterns force staff and visitors to relearn the interface repeatedly.
What we do
What Townline does about it.
We turn the approved structure into page templates and components that hold up with long content, small screens, keyboard use, zoom, and touch.
Task-focused UX
Prototype the paths people use to find, understand, and complete important actions before visual detail hides structural problems.
Accessible interface system
Define typography, contrast, spacing, focus, states, controls, errors, and responsive behavior around WCAG 2.2 Level AA criteria.
Reusable page patterns
Create flexible templates for services, meetings, programs, documents, campaigns, alerts, and other recurring content.
Documented design decisions
Provide component behavior, content guidance, and acceptance notes so development and future publishing remain consistent.
Scope
What is included.
We confirm the final list after reviewing the platform, content, integrations, staff capacity, procurement rules, and priority tasks.
Typical deliverables
- Priority-task wireframes
- Desktop, tablet, mobile, and 200% zoom layouts
- Accessible component states
- Plain-language patterns
- Keyboard and error behavior specifications
- Design documentation
Strong fit for
- Teams replacing an inconsistent interface
- Organizations with accessibility requirements
- Projects that need a scalable component system
Intended outcomes
What should improve.
Clearer tasks and calls to action
Consistent behavior across pages
Strong mobile and zoom resilience
A reusable accessible design language
Service inquiry