Services
One team for strategy, design, development, and support.
Bring us one stubborn problem or the whole website. We define who owns what, what will be delivered, and what your staff will need after launch.
Capabilities
What we can take off your plate.
We interview staff, review content and search behavior, then map the tasks visitors need to complete. The result is a sitemap and page plan the whole team can discuss.
Typical deliverables
- Stakeholder interview plan
- Analytics and on-site search review
- Keep, rewrite, merge, or archive inventory
- Task-based sitemap
- Page and content models
- Ownership and measurement plan
We design responsive components, templates, forms, and service paths with WCAG 2.2 Level AA criteria built into the review process.
Typical deliverables
- Priority-task wireframes
- Desktop, tablet, mobile, and 200% zoom layouts
- Accessible component states
- Plain-language patterns
- Keyboard and error behavior specifications
- Design documentation
We use semantic HTML, reusable components, and documented integrations so the site works well now and remains understandable later.
Typical deliverables
- Semantic front-end development
- CMS roles and publishing workflows
- Validated forms with failure states
- Calendar, payment, and email integrations
- Search and redirect implementation
- Performance and launch checklist
We inventory pages and files, assign each one a decision and owner, then migrate the useful material without losing important records, metadata, or links.
Typical deliverables
- Content governance matrix
- Page-by-page migration tracker
- PDF and document risk review
- Metadata and redirect map
- Priority-page editing support
- Archive and retention recommendations
We review representative pages, components, forms, content, and publishing workflows, then rank findings by user impact and verify the repairs.
Typical deliverables
- Automated and manual review
- Keyboard and 200–400% zoom testing
- VoiceOver or NVDA spot checks
- Severity-ranked remediation backlog
- Accessibility statement
- Staff publishing checklist
We agree on routine maintenance, response expectations, reporting, and a short improvement list so small problems do not wait for the next redesign.
Typical deliverables
- Managed hosting options
- Update, backup, and recovery procedures
- Uptime and performance alerts
- Monthly content assistance
- Scheduled accessibility checkups
- Named priority support path
Delivery process
Six phases, with something concrete to review in each one.
We adjust the process to fit the project, but the basics stay visible: weekly updates, named reviewers, written decisions, and agreed launch criteria.
- 01
Discover
Interview the people closest to the work, review the current site, and write down the goals, constraints, and risks.
- 02
Structure
Agree on priority tasks, navigation, page types, content ownership, and the delivery plan.
- 03
Design
Review wireframes and responsive components with real content before the build is far along.
- 04
Build
Develop the site, connect required services, migrate approved content, and document the setup.
- 05
Verify
Test keyboard use, screen-reader output, zoom, contrast, devices, browsers, content, and performance.
- 06
Launch and improve
Train staff, complete launch checks, watch the live site, and keep a prioritized list of improvements.
Ways to work together
Choose a focused review, a full rebuild, or ongoing help.
01 / Usually 2–4 weeksFocused assessment
For teams that know something is wrong but need evidence and priorities before committing to a larger project.
- Representative page and content review
- Keyboard and accessibility risk summary
- Prioritized findings by user impact
- 90-day implementation roadmap
Discuss an assessment ↗02 / Scope determines scheduleWebsite redesign and rebuild
For organizations ready to replace a dated, inaccessible, or difficult platform.
- Strategy, sitemap, and page models
- Responsive design and development
- Content migration and staff training
- Launch checklist and stabilization period
Discuss a redesign ↗03 / MonthlyOngoing care
For teams that need a named person to handle maintenance, accessibility checks, content changes, and planned improvements.
- Updates, backups, and priority support
- Accessibility and performance checkups
- Content and feature improvements
- Quarterly backlog planning
Discuss ongoing support ↗