Keyboard, screen-reader, contrast, zoom, form, document, and content barriers block real users.
Service 05
Accessibility remediation
Find the barriers, fix the patterns behind them, and help staff keep those barriers from returning.
What we see
Problems we usually find.
We review representative pages, components, forms, content, and publishing workflows, then rank findings by user impact and verify the repairs.
Automated scan results create a long issue list without context, ownership, or priorities.
Teams fix individual defects while the publishing patterns that created them remain unchanged.
Third-party tools and documents introduce risks that are not reflected in the core website review.
What we do
What Townline does about it.
We combine automated checks with keyboard, zoom, content, and assistive-technology review. Findings are grouped by user impact and root cause so repairs address the pattern, not just one page.
Layered accessibility review
Evaluate representative pages, components, content, forms, keyboard paths, zoom behavior, screen-reader output, and third-party dependencies.
Risk-based remediation plan
Group issues by root cause, user impact, severity, effort, owner, and verification method instead of treating every scan result equally.
Code and content repair
Correct semantic structure, names, states, focus, contrast, reflow, instructions, errors, alternatives, and repeatable component defects.
Governance and verification
Retest fixes, document limitations, publish an accessibility statement, and train content owners on accessible publishing practices.
Scope
What is included.
We confirm the final list after reviewing the platform, content, integrations, staff capacity, procurement rules, and priority tasks.
Typical deliverables
- Automated and manual review
- Keyboard and 200–400% zoom testing
- VoiceOver or NVDA spot checks
- Severity-ranked remediation backlog
- Accessibility statement
- Staff publishing checklist
Strong fit for
- Teams responding to known barriers
- Organizations preparing for a redesign or procurement
- Websites that need an ongoing accessibility program
Intended outcomes
What should improve.
Fewer barriers in priority journeys
A clear remediation backlog
Reusable accessible patterns
Stronger internal accessibility ownership
Service inquiry